metromesh is committed to the privacy of its customer records and for your information we have documented our information handling practices below. Please contact metromesh on +61 8 9201 9151 if you wish to discuss any aspect of our information handling practices.
As a private sector company, metromesh is bound by the Privacy Act 1988. Under the Act, metromesh, or the Industry Association, can choose to develop and be bound by a Privacy Code or choose to comply with the National Privacy Principles in the Privacy Act 1988. metromesh has chosen to be bound by the National Privacy Principles.
metromesh only collects personal information from you that is necessary for it to perform its functions. The kinds of personal information metromesh holds about you will depend on the services you request from metromesh and the use that you make of those services. However, the information may include:
your name, address and contact details; your date of birth; account name and account number held by financial institutions from which payments for services provided by metromesh are made and information obtained as a result of credit checks which you authorise us to carry out; records of communications between you and metromesh relating to services; provided by metromesh to you; records of your Internet usage; billing statements. metromesh respects your privacy. As a result, metromesh does not trade, rent or sell your personal information or corporate information.
The primary purpose for which we use your personal information is to provide you with various products and services. In the course of providing a communications service to you we may also use your personal information for related purposes including the following:
- Provisioning or connecting your service;
- Network routing;
- Providing you with a customer service;
- Credit checking;
- Billing you for that service;
- Investigating complaints in relation to your service;
- Investigating and fixing faults in relation to your service;
- Following up any payments that you may owe us;
For individual customers, such as sole traders, metromesh collects personal information directly from you when you supply it to us in metromeshion with a request for services.
metromesh may also collect personal information from third parties such as:
- credit providers or credit reporting agencies contacted by us (or by external service providers on our behalf) in the course of carrying out a credit check; other entities who provide services to us related to the provision of services provided to you;
- government agencies which administer laws regulating telecommunication service providers, or complaint resolution processes established under those laws.
- metromesh contracts out some services to external service providers or contractors. metromesh may disclose personal information held by it to these organisations, but only so that they can provide you with the services that metromesh has contracted out.
At all times, with the exception of domain registrars, parties to which we contract services or disclose your personal information are either covered by contracts which protect your personal information or are subject to obligations which are substantially similar to the National Privacy Principles.
Generally, you have the right to see or obtain a copy of personal information about you that we may hold.
metromesh will handle requests for access to personal information in accordance with the National Privacy Principles. To request access to your personal information, please contact us on +61 8 9201 9151.
As long as we can verify your identity, the person you speak to may be able to provide you with the information you require over the telephone. If you wish to have a copy of any information, we will ask that you put your request in writing and either post or fax that request to us. Again, this is to ensure that we can verify your identity.
In some cases, we may need time to consider and respond to your request for access. If we need time to consider your request, we will acknowledge your request within 14 days and respond within a maximum of 30 days.
Depending on the information you wish to access, where it is stored and the time it will take us to respond to your request for access, we may charge you a fee for the administrative cost of providing the information to you.
If for any reason we refuse to give you access to your information we will let you know why.
The circumstances in which we may refuse to give you access to personal information we hold about you include where giving you access:
- Would have an unreasonable impact on other people's privacy;
- Would prejudice any negotiations we are having with you;
- Would prejudice an investigation of unlawful activity;
- Would prejudice activities carried out by, or for, a law enforcement body.
- Billing you for that service;
- Investigating complaints in relation to your service;
- Investigating and fixing faults in relation to your service;
- Following up any payments that you may owe us;
From time to time, it may be necessary for us to review our Privacy Awareness Policy. We reserve the right to amend our Privacy Awareness Policy at any time and to notify you by posting an updated version on the metromesh website.
